With more than 30 years at Alpha Plumbing, Operations Manager Natazha Koen is the engine room of the company. She oversees daily scheduling, team coordination and emergency response with calm efficiency, ensuring plumbers arrive when and where they are needed most.

Her loyalty and institutional knowledge are unmatched – she’s lived through the highs and lows of the business, and has been part of shaping its culture from the inside. Customers often single her out in reviews, praising her reassurance and responsiveness in moments of stress.

Behind the scenes, she mentors younger staff and sets the tone for professionalism. Few companies can say they’ve had the same person steering operations for three decades – and it shows in Alpha’s consistency and reliability.