As Alpha Plumbing’s Customer Success Manager, Laurelle Mario is the voice of the customer inside the company. With a background in healthcare reception, she understands the importance of empathy and patience in times of stress.

Laurelle manages customer relationships from first call to follow-up, ensuring concerns are addressed quickly and professionally. She also plays a quiet but important role in staff well-being – often the person colleagues go to for a warm word or a cup of coffee after a tough day on site.

By channelling customer feedback into service improvements, Laurelle makes sure Alpha continues to meet its promise of care and professionalism – for customers and for staff alike.